How do I cancel an emailed payment request?

In order to cancel an emailed payment request that has already been sent but has yet to be paid, please follow the steps below:

1. Go to Reporting>History on the left-hand side of the screen

2. At the top of the screen, you'll see a toggle bar that says "Requests" and "Transactions", click on "Requests". Now, you should see a list of transactions. Locate the request you'd like to cancel and click on the "View" button that appears on the right-hand side of the screen

Note: only unpaid requests with the status "Emailed" may be cancelled

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3. Once you've clicked "View", you'll see a "Cancel Request" button, click it in order to cancel the payment request.  After the request has been successfully cancelled, you'll see the status turn to "Sent to Paper"

 

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