How do I know the status of a payment request?

Use the History tab to find out the current status of your payment request, go to Reporting>History and select the option "Request" from the top right hand corner. The statuses below will help you manage and track each of your payment requests. 

Pending: The request has been created but no further action has been taken.

Emailed: The request has been emailed to the contact associated with it.

Viewed: The contact has read the email and clicked the link provided.

Submitted: The contact has submitted a payment in response to this request.

Paid CC: This request has been paid

Paid ACH: This ACH has been paid

Returned: The payment associated with this request has returned and will require further action.

Expired: This request has expired before a payment could be submitted.

Sent to Paper: This request has been taken to paper.

Opt Out: The contact has chosen to opt-out of this request and future requests.

Failed: The payment associated with this request could not be processed and will require further action.

Sold Out: This request has been closed and payments will no longer be accepted.

Submitted ACH via Mobile: The contact has submitted an ach payment via mobile phone camera.

Resubmit ACH: The system is attempting to resubmit returned ACH transaction.

Refunded CC: Credit Card payment has been refunded.

Check Mailed: The contact has not accepted payment after two days by email, a physical check has been mailed.

Paid By Check: Update in details to show check has been cashed

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