How do I verify a customer's bank account?

If you wish to verify your customers bank account, following the instructions below.

1. Navigate to your 'Contacts'.

2. Select the view icon for the client you wish to send the verify account request to, shown below in red.

 

3. Select the 'Verify' button for the account you wish to verify.

Note: There must be an account attached to the contact to verify. You may add an account at this time or when you initially  add the contact into your system. If needing to change or remove a bank account, select the pencil icon on the right hand side.

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The customer will receive an email the following business day notifying of the request to verify their bank account with instructions on how to verify.

Note: At this time the status details will update to 'Emailed'.

The customer will click the link in their email and be directed to a page to enter a ping amount that was sent to their bank account. This ping will be an amount under a dollar (both a credit and debit).

Note: Check your the status column to track the following:

Emailed:Customer has been sent the verify amount and email.

Viewed: Customer has clicked the link in their email, but has not verified their bank account.

Verify Attempt One: The customer has entered the amount incorrectly.

Failed: The customer has entered the amount incorrectly a second time and a new request will need to be sent.

 

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