How do I refund a credit card/ Void an ACH?

If you would like to provide a refund to your customer for a Credit Card payment made to you, you may easily return funds. You can also void ACH payments the same way:

1. Click the History page tab in the home page

2. Look for the transaction you would like to refund and click "view" to open the transaction details window

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3. Click on the Refund button to expand the refund menu, for an ACH, this button would say "Void ACH".

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4. You will be asked to confirm that the refund amount will be credited back to your customer.

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5. The status will also change to 'refunded'

 

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