Follow these steps to void or refund a sale:
- Search the contact and select between void and return on the dropdown.
*Voids are done only if the transaction has not been batched out yet.
*The return option is chosen if the transaction batch has already been closed. - Enter the reference number for the desired transaction and you will see the amount populate.
- Choose your receipt option from the dropdown and click submit payment.
- The terminal will have the amount displayed, be ready with the card that the refund is designated for to be tapped, swiped, or inserted.
These terminal transactions are available within the gateway portal reports in real time. To view the transaction history for the dejavoo terminal, click Dejavoo Transactions.