In order to view the status of an emailed payment request that has already been sent please follow the steps below:
1. Go to Reporting>History on the left-hand side of the screen
2. Select the button labeled Requests, located near the top of the screen. Upon selection, you will see a list of transactions. Locate the request you'd like to cancel and click on the View button that appears on the right-hand side of the screen
Emailed: The request has been emailed to the contact associated with it.
Viewed: The contact has read the email and clicked the link provided.
Check Mailed: The contact has not accepted payment after two days by email, a physical check has been mailed.
Paid By Check: Update in details to show check has been cashed.
Submitted: The ACH has been submitted.
Paid: This ACH has been paid.