Creating a Virtual Terminal

To create a Virtual Terminal you will first need to locate the Virtual Terminal tab on the menu located on left-hand side of the window. The first time you access this page, you need to create a Terminal. If you have already created a Virtual Terminal but wish to create another one begin by clicking the blue button labeled Create Terminal located towards the top of the page.


1. Payment Methods

  • Use the Terminal name field to label your Virtual Terminal; keep in mind that this field has a maximum of 20 characters.
  • You also have the option to send out a same day ACH credit. If would like to turn that feature on, select YES from the drop-down menu when asked "Do you want to send Same Day ACH credit?"


  • Once you are finished with this section click Next, located at the bottom of your screen.


2. Add Fields

  • Email and/or Phone number, First Name, and Last Name are required fields. Business Name, Address, and Customer ID are optional, you may also add new fields by clicking on the 'Add Field' option. When the 'Prefill default fields' option is enacted, contact details of your choice will pre-fill into the according fields. 

Note: The customer ID can be set in 'Settings'; if a label is not set it will default to 'Reference ID'. The reference ID input section will allow you to either set the reference ID as an input type or drop-down selection field with data chosen from the reference ID manager.

  • Select to either process transactions by entering an email address, phone number, or both


3. Customize Receipt

  • Decide whether you would like your customers to be emailed a receipt or not by selecting either 'YES' or 'NO' from the drop down menu which follows that question.

You can customize how your emailed receipts will look by including a message, barcode, clickable links, or images. You can set up those features by doing the following:

  • Check the 'Add custom content to your receipts' checkbox
  • Once marked, a text editor box will appear where you can enter your custom message, include a link, or insert an image
  • If you choose to include a scannable barcode to your receipt, simply click on the 'Add barcode to receipts' checkbox



  • Click the Save button to apply settings to your Virtual Terminal. Now your custom message and barcode will display on your customer’s receipts


4. Confirm

  • You will be asked if you would like to make this terminal your default terminal, if so select 'Yes' and proceed by selecting 'Submit' at the bottom of your screen
  • Once you have successfully set up the terminal, you will see a congratulatory message

Note: You can make as many Terminals as you need. Simply click 'Create a New Terminal' anytime you need to make a new one. You can also edit a virtual terminal as needed by clicking the 'Edit' button in the bottom right hand corner of the page when you’ve selected a saved terminal

Secondary Note: Level II processing is available for the virtual terminal and can be enabled in card settings with TSYS card processing

Video tutorial: here


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