Your customer has two options once an SMS payment request has been received:
A) The first option would be to click on the first link that appears on the SMS message (see image below). This link will send them to a secure payment page, they would then fill out the required fields and successfully submit a payment.
B) Their second option (see image below) is to click on the second link that appears on the SMS message which is an opt-out link. Clicking on this link will allow them to opt-out from receiving future SMS payment requests.
To see your opted out contacts, you simply need to sign into your portal and:
1. Select Online Forms from the left-hand menu
2. Click on SMS Payment from the drop-down menu that appears
3. At that point, navigate to the bottom of the page and select View your Opted Out Contacts here
A screen will pop up displaying all customers that have opted out of receiving an SMS payment request.
Note: if a customer has decided to receive text messages from your company once again, you have the option to select the button Cancel Opt-Out and have them accept SMS payment requests once again