Exceptions are deposit items that are removed from funding due to issues related to image quality or other information that prevented normal deposit during scanning process. Exceptions are displayed in red on your deposit confirmation email reports.
The deposit Exceptions Tab, located in your interface, will provide details on the exception type along with the reason. The feature allows you to sort your exceptions and send them to support for instructions on collecting payment. This may include rescanning the check or phyisically depositing at the bank.
When you see an exception email the trace number with exception to firstname.lastname@example.org, the support rep will let you know when it is okay to redeposit the check or if any other actions will be required. Note* do not try to rescan an exception before a team member confirms as that may cause the check to show as a duplicate transaction.