Payment Request Status

Use the History tab to find out the current status of your payment request, navigate to Reporting, then History and select the option Request from the top right hand corner. The statuses below will help you manage and track each of your payment requests. 

Pending: The request has been created but no further action has been taken.

Emailed: The request has been emailed to the contact associated with it.

Viewed: The contact has read the email and clicked the link provided.

Submitted: The contact has submitted a payment in response to this request.

Paid CC: This request has been paid.

Paid ACH: This ACH has been paid.

Returned: The payment associated with this request has returned and will require further action.

Expired: This request has expired before a payment could be submitted.

Sent to Paper: This request has been taken to paper.

Opt Out: The contact has chosen to opt-out of this request and future requests.

Failed: The payment associated with this request could not be processed and will require further action.

Sold Out: This request has been closed and payments will no longer be accepted.

Submitted ACH via Mobile: The contact has submitted an ACH payment via mobile phone camera.

Resubmit ACH: The system is attempting to resubmit returned ACH transaction.

Refunded CC: Credit Card payment has been refunded.

Check Mailed: The contact has not accepted payment after two days by email, a physical check has been mailed.

Paid By Check: Update in details to show check has been cashed.

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