In order to cancel an emailed payment request that has already been sent but has yet to be paid, please follow the steps below:
1. Go to Reporting>History on the left-hand side of the screen
2. Select the button labeled Requests, located near the top of the screen. Upon selection, you will see a list of transactions. Locate the request you'd like to cancel and click on the View button that appears on the right-hand side of the screen
Note: only unpaid requests with the status Emailed may be cancelled.
3. Once you have clicked View, you will see a Cancel Request button. Use this button to cancel your desired payment request. After the request has been successfully cancelled, you'll see the status turn to Sent to Paper.