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We have answers for all your questions.
First, we will start on the linked2pay dashboard.
On the left-hand side you should see a section titled Remote Deposit, there you will see a Transaction Tab.
Once on this page you can see all for the checks for the stores you have permissions for, to filter the date range or store use the filter at the top of the page and click Apply Filter. Or if you are looking for a specific batch you can enter the trace number and click Search.
Use the tab below to filter between your Batches, Checks, Returned Checks, and Checks Marked Exception.
Here is a chart that explains all the return codes.
Code |
Short Name |
Overlay Abbreviation |
A |
NOT SUFFICIENT FUNDS |
NSF |
B |
UNCOLLECTED FUNDS HOLD |
UNCOLLECT HOLD |
C |
STOP PAYMENT |
STOP PAYMENT |
D |
CLOSED ACCOUNT |
CLOSED ACCOUNT |
E |
UNABLE TO LOCATE ACCT |
UN LOCATE ACCT |
F |
FROZEN/BLOCKED ACCOUNT |
FROZ/BLOCK ACC |
G |
STALE DATED |
STALE DATED |
H |
POST DATED |
POST DATED |
I |
ENDORSEMENT MISSING |
ENDORSE MISS |
I |
* IMAGE MISSING (*administrative return) |
IMAGE MISSING |
J |
ENDORSEMENT IRREGULAR |
ENDORSE IRR |
K |
SIGNATURE(S) MISSING |
SIG MISS |
L |
SIGNATURE(S) IRREGULAR |
SIG IRR |
M |
NON-CASH ITEM |
NON CASH ITEM |
N |
ALTERED/FICTITIOUS |
ALTER/FICT |
O |
UNABLE TO PROCESS |
UN PROCESSABLE |
P |
EXCEEDS DOLLAR AMOUNT |
EXCEED DOL AMT |
Q |
NOT AUTHORIZED |
NOT AUTHORIZED |
Q |
*INELIGIBLE (*administrative return) |
INELIGIBLE |
R |
BRANCH/ACCOUNT SOLD |
BRCH/ACCT SOLD |
S |
REFER TO MAKER |
REFER TO MAKER |
T |
DO NOT RE-PRESENT |
NOT RE-PRESENT |
U |
UNUSABLE IMAGE |
UNUSABLE IMAGE |
V |
IMAGE FAILS SECURITY |
FAIL SEC CK |
W |
CANNOT DETERMINE AMT |
CANT DET AMT |
X |
REFER TO IMAGE |
REFER TO IMAGE |
Y |
DUPLICATE PRESENTMENT |
DUPLICATE |
Z |
FORGERY |
FORGERY |
1 |
NONCOMPLIANT TIFF |
NONCOM TIFF |
2 |
NONCONFORM UCD |
NONCON UCD |
3 |
WARRANTY BREACH |
WARRANTY BREAC |
4 |
RCC WARRANTY BREACH |
RCC BREACH |
5 |
FORGED & COUNT BREACH |
FORGED BREACH |
6 |
RETIRED ROUTING NUMBER |
RETIRED RT |
Exceptions are deposit items that are removed from funding due to issues related to image quality or other information that prevented normal deposit during scanning process. Exceptions are displayed in red on your deposit confirmation email reports.
The deposit Exceptions Tab, located in your interface, will provide details on the exception type along with the reason. The feature allows you to sort your exceptions and send them to support for instructions on collecting payment. This may include rescanning the check or physically depositing at the bank.
Instructions:
When you see an exception, email the trace number, along with the exception, to support@linked2pay.com. The support rep will let you know when it is okay to redeposit the check or if any other actions will be required.
*Note: do not try to rescan an exception before a team member confirms as that may cause the check to show as a duplicate transaction.
First, we will start on the linked2pay dashboard.
On the left-hand side you should see a section titled Remote Deposit, there you will see a Transactions tab.
Once on this page you can see all of the checks for the stores you have permissions for, to filter the date range or store use the filter at the top of the page and click Apply Filter. Or if you are looking for a specific batch you can enter the trace number and click Search.
To view returns, click the Returns button.
Bank Reconciliation report allows you to pull a breakdown of the deposits and credits that fund to a specific account on file.
Exporting Bank Recon Report
To export Bank Recon Report, follow the instructions below.
Viewing/Exporting Deposit Details within Bank Recon
To view and/or Export the Deposit details for a specific Deposit funded, follow the instructions below.
Viewing RCK Payout within Bank Recon
To view which RCK Returns that were paid out for Auto-Recovery, follow the instructions below.
Step 1 - Install Scanner
Make sure the scanner is not plugged into the computer at this time. Click the button below to download a zip file containing the scanner drivers.
Windows XP, Vista and 7 Drivers
http://www.transmodus.net/TechSupport/PaniniUniversalInstaller.zip
Windows 8 and 10 Drivers
http://linked2pay.com/docs/Panini_Universal_Installer.zip
Step 2 - Install RDC Software
Click the button below to launch the scanning software.
RDC Software
https://www.transmodus.net/TSCPInstall_G/TSCPSetup.htm
If the application setup does not open automatically look in your downloads and run setup.exe.
Note: If your web browser is having trouble downloading the links above, please click on the '?' icon to see the direct links.
To add a new RDC store to your account please follow the directions listed below:
The window will display something like this:
*Note: The fields displayed will depend on your underwriting type.
Once Submitted, a welcome email will be sent out to the applicable owner(s).
You will also be able to view the new store in your My Stores list. The status of the store will remain as Requested until it has been approved.
*Note: Select the magnifying glass next to any existing store to view details and edit.
Bank Reconciliation report allows you to pull a breakdown of the deposits and credits that fund to a specific account on file.
Exporting Bank Recon Report
To export Bank Recon Report, follow the instructions below.
Viewing/Exporting Deposit Details within Bank Recon
To view and/or Export the Deposit details for a specific Deposit funded, follow the instructions below.
Viewing RCK Payout within Bank Recon
To view which RCK Returns that were paid out for Auto-Recovery, follow the instructions below.
Once logged into your user portal navigate to the Settings Tab on the left side bar. Under Settings you will see Payment Types and under Payment Types you will see Remote Deposit. You should now see the following on the screen:
Under Scanner Permissions will be a list of your current user's. To edit a users access to deposit to stores, if they receive return notifications, and if they receive deposit emails.
Adding New Users
To add more users to this list go to Settings/ User Access. On the top right you will see an Add User option.
If you wish to verify your customers' bank account, follow the instructions below:
1. Navigate to your RDC -> Tools -> Check Verification
2. Enter bank route and account
3. Select the Verify Check button for the account you wish to verify
Once logged into your user portal navigate to the Settings Tab on the left side bar. Under Settings you will see Payment Types and under Payment Types you will see Remote Deposit. You should now see the following on the screen:
To request higher limits simply click the blue Request Higher Limits/ Faster Funding Option and fill out the following:
Have any unanswered questions?