The ACH report allows you to view ACH transaction details for your merchant account. 

To view your ACH report, follow the steps below:

1. On the left-hand side navigate to the Reporting section. Then select ACH.

Note: ACH option will only appear if it is enabled on the account.

2. Filter the data using the desired filters from the drop downs.

3. Add or remove specific data columns by clicking the Columns button on the right side of the screen. (The columns checked off will be displayed on the report)

4. When your filter is selected and desired columns are chosen, click Apply Filters. 

5. The table will display a list of transactions that the filters apply to.

6. To view further details for a specific transaction, you may click the Transaction ID link.

7. Export your data if needed using the Export button on the right side of the screen.

For ACH Returns

In the event that an item is returned, you will be notified about it as soon as it happens. The transaction will be marked as returned and will display a returned status on your ACH report page.

To view returned transactions, follow the steps below:

1. Click the All Status dropdown.

2. Select Returned.

3. Click the Columns button.

4. Find Return Reason and select it.

5. Finally, select Apply Filters view your returns.

To get your money for the transaction, we suggest that you:

1. Contact your client to make sure they know that the item returned.

2. You may send a payment request to your client so that they can make their payment.

Rules for ACH in Regard to Returns.

The National Automated Clearing House Association (Nacha) sets specific thresholds for ACH (Automated Clearing House) return rates to maintain the integrity and efficiency of electronic payments as follows:

Unauthorized Return Rate: This pertains to debit entries returned due to unauthorized transactions, including return reason codes R05, R07, R10, R11, and R29. Nacha has established a threshold of 0.5% for unauthorized returns. This means that the number of unauthorized debit returns should not exceed 0.5% of the total debit entries originated over the preceding 60 days or two calendar months

Administrative Return Rate: This category includes returns resulting from administrative errors, such as account closures or invalid account numbers, corresponding to return reason codes R02, R03, and R04. The threshold for administrative returns is set at 3%. Therefore, administrative debit returns should not surpass 3% of the total debit entries originated in the same 60-day period

Overall Return Rate: This encompasses all debit returns, regardless of the reason. Nacha has established an overall return rate threshold of 15%. This indicates that the total number of debit returns should not exceed 15% of the total debit entries originated during the preceding 60 days or two calendar months

We use these rules to guide us when making decisions about accounts that are having excessive returns.

What Does My ACH Return Code Mean?

If you have any questions or concerns regarding this tool, please reach out to the support team.

The Card report allows you to view card transaction details for your merchant account. 

To view your Card report, follow the steps below:

1. On the left-hand side navigate to the Reporting section. Then click Card.
Note: Card option will only appear if it is enabled on the account.

2. Filter the data using the desired filter from the drop down.  

3. Add or remove specific data columns by clicking the Columns button on the right side of the screen. (The columns checked off will be displayed on the report)

4. When your filter is selected and desired columns are chosen, click Apply Filters. 

5. The table will display a list of transactions that the filters apply to.

6. To view further details for a specific transaction you may click the Transaction ID link.

7. Export your data if needed using the Export button on the right side of the screen.

If you have any questions or concerns regarding this tool, please reach out to the support team.

The Scheduled page allows you to view scheduled payment details for your merchant account. The table can show payments scheduled for the next day or the next occurrence of recurring payments.

To view your Scheduled payments, follow the steps below:

1. Log into the payment gateway with your account login.

2. On the left-hand side navigate to the Reporting section. Then click  Scheduled.

3. In the dropdown, you are able to select up to the next 12 months.

4. When the desired month is selected, click Apply Filters to view the scheduled payments for that specific month. 

5. Selecting the ACH tab will list scheduled ACH payments based on the selected filter. 

6. Selecting the CARD tab will list scheduled Credit Card payments based on the selected filter. 

Note: ACH and Credit Card options will only show if they are active on the account.

6. You may search for specific details regarding a scheduled payment from the Search bar.

7. Export your data if needed using the Export button on the right side of the screen.

If you have any questions or concerns regarding this tool, please reach out to the support team.

The dejavoo terminal transactions are available within the payment portal reports in real time. 

How do I view the dejavoo transaction reporting?

1. Log into the payment gateway with your account login.

2. On the left-hand side navigate to the Reporting section. Then click Dejavoo.

Note: Dejavoo option will only appear if it is enabled on the account.

You can include extra columns such as the Batch # by clicking columns and selecting the desired field.