Skip to main content
Home

Void and Refunds

  • How to Void an ACH

    If you would like to void an ACH transaction follow the steps below:

    1. Under Reporting -> find the ACH tab in the left-hand menu. Under ACH go to Transactions

    2. Look for the transaction you would like to void and click the view icon to open the transaction details window.

    3. Click on the Void ACH button. 

    4. Note: You must void the ACH transaction before 4pm PST the day the transaction was made. If the transaction(s) were made after the cut off time you will have until 4pm PST of the following day.

    5. The status will also change to Voided.

    How to Void an ACH Transaction

    347...png

    See more
  • How to Void/Refund a Card Transaction

    If you would like to provide a refund to your customer for a Credit Card payment made to you, you may easily return funds

    1. Click the Reporting -> History page tab in the left-hand menu.

    2. Look for the transaction you would like to refund and click view to open the transaction details window.

    mceclip1.png

    3. Click on the Void/Refund Payment button on the bottom left corner.

    mceclip0.png

    4. You will be asked to confirm that the refund amount will be credited back to your customer.

    5. The status will also change to refunded.

    mceclip2.png

    See more

Can't find What You're Looking For?

Have any unanswered questions?

Contact us