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Frequently Asked Questions
What happens if an ACH (e-check) is returned?
If an ACH is returned, both you and your customer will be notified via email. From that point, it will be up to you to contact your customer and to have them re-submit their payment.
How do I Request RDC Service?
To enable RDC service on your existing linked2pay account contact support@linked2pay.com. Include the company name, and projected volumes. A support member will help you get set up and provide any additional training material you may need.
Do my customers need passwords to make payments?
Not at all! linked2pay doesn't require your customers to make any sort of account with us. All they do is fill in the information and submit. However, they do have the option to make a free customer account with linked2pay. Doing so will let them view their payments history.
My customer's credit card got declined, what do I do?
Card declines are very common and they can happen for many different reasons. Below are some tips for you to follow in case your customer's credit card is declined: First, run your customers card one more time to make sure it wasn't a passing error. If that doesn't work, go to your history and look at the decline reason- these will vary. It's important to make sure you're swiping the card/entering the correct card number at the time of the transaction. For further assistance, your customer might want to check with their bank to make sure everything is okay, then try again.
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